Internet Saga

A couple of weeks ago we were having problems with our Mediacom cable and internet.  There were several outages a day and the picture on the television would glitch and scramble after 7 p.m. almost nightly.  Doug called and asked for a repair.  It was no problem scheduling a service appointment, the issue was it was two weeks from when he called.

We decided that this was unacceptable, so we started the process of looking for new television and internet providers.  My parents had Direct TV, so we started there.  It took several hours to search through all of the plans and figure out the right one for us.  We finally found one we wanted to try and were happy that their current promotion included the NFL Sunday ticket.  In addition since my parents referred us we each got $10 off of our bill for the next ten months.  We set up an installation appointment for a day that Doug would be here and were happy to find out that we didn't have to wait two weeks for that.

Direct TV suggested that we switch to Century Link for internet service.  They also were running a promotion that would make it cheaper than Mediacom as well.  We did not have to set up an installation appointment as they would send the equipment to us and we just had to plug it into a phone jack.  It sounded  easy, but Doug and I both were skeptical.  We obviously had good reason to be.  The box arrived in the mail, but the DSL light would not turn green.  We called and were happy to find out that they could set up an appointment the next day to look at the wiring in our home.  Once again it sounded too good to be true and of course it was.  Today I waited from 1 to 8 p.m and no one ever came.  I called several times and they promised me the technician would call me back, but we never heard from them.  My favorite part was the last time I called and they said they could not answer my questions as Doug's name was on the account and not mine.

Thus, Mediacom will be here to stay for awhile longer.  Even with the glitches and two week wait for a service appointment I have never had to wait 7 hours for a no show.  The good news is that we were able to get Direct TV installed yesterday.  Cameron and I have been the most impressed so far.  We can now record our favorite shows, watch all the Wimbledom we could want and have the Game Show Network on two different channels.  Today was not a total loss I was able to use the time at home to get all of the laundry done, weed the front yard, update our library accounts, and fix the bird feeder to keep the squirrel out.