When Cameron upgraded his phone last month, I found out that we could get NFL Sunday Ticket for free if we also upgraded our plan. Since both Meg and I had been having issues with the service in Florida due to the fact that Verizon was slowing down data to users on old plans, I thought it would be a great idea. Cal didn't need NFL Sunday Ticket since he could always catch the Bears games, but Doug missed the games here in Florida. With Sunday Ticket he could watch every weekend. Cameron also could see every Lions games this year and I could keep up with all of the IU players that were drafted last summer.
Unfortunately, the promo was not quite as great as it seemed. The NFL season started yesterday, and we did not have access to Sunday Ticket. I was extremely frustrated as I spent hours on the phone and in their chat room trying to use the promotion that they promised us. We have been Verizon customers for almost thirty years, and it was the first time that we had ever contacted them with a complaint. I was amazed at how poorly I was treated.
Thankfully, Verizon did finally give me the correct code today and stayed online with me while I verified that it worked. They also gave me a $70 credit on my bill. It wasn't what I wanted and I felt that they failed on their end to provide good customer service, but since there isn't another phone provider with as reliable service, I will be happy that it was resolved at all. I definitely will be leery of any of their promises again, but the good news was that I was able to sign up for Hulu through them, saving me an additional $30 a month which in the end made it a little bit better.



